Shockingly it appears that Aer Lingus have already started cancelling flights giving their customers just 4 hours’ notice.
An Irish family of 7 members to include very young children, left Kusadasi for Izmir airport on Thursday 20th June 2024 allowing for over one hour of a transfer time which would see them at check in for the required 3 hours before departure time.
Realistically, is anyone going to receive notifications from an airline whilst on the road in Turkiye with a foreign phone with no access to Internet!
Luckily for this family, they had other family members living in Kusadasi who were able to help with return transfer and accommodation in Kusadasi until the next available flight. The alternative would have been unthinkable.
Aer Lingus did send this family of 7 return flight tickets for 1 week later.
Many tourists approaching the end of their holiday become more financially frugal and sometimes just have the bare minimum for spends at the airport and travel arrangements on arrival in their home country.
Stranding passengers in a foreign country for one week prior to scheduled industrial action is questionable.
There are rules governing airlines and protect passengers in situations such as this. https://www.aerlingus.com/legal/regulation/
Reach out
The foreign Citizens advice Centre in Kusadasi centrum is as always available to anyone
seeking support. Call: WhatsApp 00905318560546 or email: info@theegeeye.com
Aer Lingus have published the following notice:
For customers scheduled to travel between 26th June and 2nd July, Aer Lingus have made the following options available:
For bookings made directly with Aer Lingus:
The following options are available online through Manage Trip or on the mobile app.
- Change your flight online
Any fare difference will be reimbursed for changes within the same cabin type (Business/Economy) as your original booking.
- Submit your reimbursement request.
- Request a refund voucher for future travel
You can apply for a refund voucher for the full value of your flight, all vouchers are eligible for use for 5 years from the date of issue.
- Request a cash refund
You can apply for a refund to the original form of payment, for the full value of your flight.
Did you book through a travel agent or another airline?
- For bookings made through a third party e.g. a travel agent or another airline, please contact them directly for information on your available options. Unfortunately, Aer Lingus is unable to assist directly in these cases.
- If you made your booking through Aer Lingus but your itinerary includes a flight operated by another airline (other than Aer Lingus Regional operated by Emerald Airlines), please contact us to rebook the flight.
Flights not affected are:
All Aer Lingus Regional flights, operated by Emerald Airlines (Flight Numbers: EI3000 – EI3999)
All Aer Lingus UK transatlantic flights to/from Manchester
